See what our customers are saying about us!

“I cannot say enough wonderful things about Jordan Kitts. I needed a piano last minute for a corporate event after another vendor pulled out. I called Jordan Kitts with literally only an 18-hour notice. Scott Madden [Rockville MD Location] and his team made the impossible possible for us. Within 24 hours, they were able to handle contract signing, delivery and set up of the digital piano, AND pick-up. All of that happened in 24 hours. Truly, if you need a piano rental, save yourself the headache of looking anywhere else. Especially if your venue has insurance requirements. Seriously, just call this place. You will be in exceptional hands.”

— Octavia H.

“We visited the store during the fall of 2019 and found a piano we were interested in purchasing. We decided to make the piano during COVID 19 figuring due to the quarantine we had nothing but time. We also figured it would be great entertainment for our girls. We called and spoke with Tom [Tom Grace, Rockville MD store]. Tom was absolutely great. Within a week of speaking with Tom, the piano was delivered. This was an excellent experience. And by the way, we purchased a Yamaha CSP150 and couldn't be happier.”

— Rodney B.

“I have been meaning to send a review of my service that I received in October, but I did not want to use a Google account. My sales person, Meera [Meera Shanti, Fairfax, VA store], said that I could email you. First, I want to complement Meera for her excellent job. She was helpful in educating me on the products, and knowledgeable in answering all of my questions. She was not pushy, yet gave me a lot of good information. She even helped me by recommending some earphones. I was very pleased with her skills and demeanor. I purchased one of the Yamaha keyboards. As far as the product itself, I have been very pleased. It has been easy to use and has satisfied my needs completely. My entire experience at the store was a pleasant one.”

— Cathy P.

“Thanks [Tom Grace, Rockville MD store] for letting me know that you’ve scheduled the tuning, and thanks also for your good wishes! The seniors at Victory Forest are a supportive and interested group, are always a wonderful audience for the kids – we feel lucky to be able to play for them every year. Thank you again for supporting us in this service project by keeping their piano in good shape!”

— Karin N.

“The salespeople were very helpful [Tom Grace and Andy Carignan, Rockville MD store], and the delivery was flawless. Just FYI, the Roland LX-17 is an unbelievable instrument. The new Roland piano touch is the most realistic of any on the market and the sound is terrific. We have a 1926 Steinway Style L Grand and I prefer the touch on the Roland.”

— William M.

“I can't imagine a BETTER shopping experience! The sales staff was attentive but not pushy, incredibly informed and knowledgeable, the Manager [Dave Yaccino, Fairfax VA Store] was HIGHLY professional, and I couldn't be happier with my piano purchase! I would recommend buying from Jordan Kitt's Music wholeheartedly!!!!”

— Fairfax Store Customer

“The piano is home and Sarah loves it! She has played non stop! We just need to learn more how to use it, going to get the DVD out soon! Thank you so much - the investment of the piano is worth a life time! ”

— Sonja P.

“Hello Andy [Andy Carignan, Rockville MD store], Thanks for the note. We are really enjoying the piano; it's been a lot of fun for my son even though he is so young!...I hope you are well and selling lots of pianos!”

— Patricia C.

“[My daughter] Kathryn auditioned today for Virginia Honors chair...I asked her why she is such a good sight reader. She said it was because of all of the exercises that she did with you [Pat Keithly, Fairfax VA Music School] at Jordan Kitt's!...Also, she credits her music theory foundation on the Jordan Kitt's program and that music theory computer program that she used to do before class!”

— Judy B.

“Hi Tom [Tom Grace, Rockville MD store], we like the piano very much. Thank you so much for your exceptional service. I'll be very happy to refer others to your store.”

— Peter P.

“Tom [Rockville MD store], Thanks a lot. You have provided the best service for my purchase. I will definitely recommend you and your store to my friends since they still want to purchase piano.”

— Frank B.

“I ended up purchasing a Yamaha C6X and two different Yamaha digital keyboards for our church from Jordan Kitt's based on Dave Y's recommendations. Dave [Fairfax VA store] was great to work with, visiting our auditorium and music rooms on his own time before offering any suggestions for our situation (even though we are located about 25 miles away from his store). He provided good information for us without being pushy. He graciously hosted our keyboard players at Lee Hwy and allowed us to try various pianos and keyboards before making our final decisions. We love the piano, and the keyboards are doing exactly what we needed them to do. If I needed another piano or keyboard right now, I'd go to Dave first.”

— Keith P.

“Tom [Rockville MD store], I cannot begin to tell you just how happy we are with our piano replacement. The piano is beautiful, the sound is magnificent and the player superb. We are so grateful to you for your prompt response to our issue with the previously purchased piano. In addition, everyone I dealt with on this end were extremely polite, accommodating and very professional. From you to Schmitt Music & Keyboard Carriers, this experience has ended on a very high pun intended! Again, I can't thank you enough for caring/choosing to make this situation right with us. You are a blueprint for how businesses should be run...”

— Pam M.

“Tom [Rockville MD store], I wanted to take the time to thank you again for your guidance in selecting what I hope is the perfect gift for my wife. I appreciate your patience with my absolute lack of knowledge. I reached out to Jordan Kitt's based on their reputation and your honesty and integrity have proven that I made the right decision. I have been trying/planning to do this for her for some time and I am glad I've had to wait in the past.”

— Chris K.

“In 1965 as a very young girl my parents took me to Jordan Kitt's Music to buy my first piano. Throughout all of the ensuing years, through political, social and personal upheaval the only two constants in my life have been the joy of making music and the utter professionalism of Jordan Kitt's. Each and every time that I have needed them, whether to tune, move or upgrade a piano, they have always been there for me. Many years and many pianos later I had the pleasure of taking my granddaughter back to where it all started and buying another young girl her very first piano. Charles and David at your Fairfax VA store greeted me like an old friend, actually listened to my questions, gave thoughtful advice and helped us pick out the perfect Yamaha piano for Lily. She loves it and the glow on her face when she plays it brings back such fond memories. Knowing that when the time comes she will be able to take her granddaughter back to Jordan Kitt's once again to buy yet another family treasure is just the icing on this old girl's cake. Thank you, thank you for being one of the few places where old school pride in your job, knowledge and caring are still alive. We will always consider Jordan Kitt's to be our only source for pianos.”

— Cynthia A.

“Great piano shopping experience here [Rockville MD store].”

— Nicole Chang

“I would like to thank Jordan Kitt's Music for their great support of the Washington International Piano Festival since its beginning and for promoting music and arts in the greater Washington DC area. From my experience I find JKM the most professional and efficient music store in the area. I can Highly recommend JKM for their great selection of pianos for purchase and rental as well as for their impeccable services and highly professional personnel.”

— Nikita Fitenko, Yamaha Artist

“Strathmore is delighted to partner with Jordan Kitt's Music, working together in support of arts education and the Strathmore Student Concerts for MCPS 2nd and 5th graders. We are pleased to welcome Jordan Kitt's Music as our Preferred Technical Services Provider and are grateful for their continued contribution of high quality Yamaha pianos at Strathmore.”

— Bianca Beckham, Strathmore Hall

“The piano I currently have at home is the 3rd one I bought from your place...I am always happy with the piano service at Kitt's Music. And I would like to send a SPECIAL thanks to the service that you provide me today via Emanuil technician. He did a very good job and I am more impressed by the way you have supervised in order to bring the best service to the client.”

— Mai N.

“I was worried that the salespeople would be pushy because of other reviews. Quite the contrary though, we asked for help when we went in but at no point was Brad (our salesperson) at all pushy. Overall he was very helpful and informative and we came away with a much better idea of what type of piano we wanted. We would have been at a complete loss without Brad's courteous and knowledgeable help.”

— Fairfax Store Customer

“Purchased a pre-owned Boston UP132 from [the Fairfax VA] location. The piano looked so unused it was almost new which is why I chose it. They delivered it in record time and I didn't skip a beat. Would recommend Jordan Kitt's in the future.”

— John B.

“I can't tell you how impressed I have been with your company. From your dealing with me (waiting to find a lesser priced piano), to the delivery people, to the tuner...your organization has been 150% customer service oriented. Thank you. You are all professionals. I will spread the word whenever I can.”

— Susan N.